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Help Center

Are you looking for more details to start or take you ahead on your certification journey? Check out the links below that may answer all your questions.

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Choose a CBCA Credential. It will advance your professional career. CBCA Credential helps you to stand out from the crowd.

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Help Center

Are you looking for more details to start or take you ahead on your certification journey? Check out the links below that may answer all your questions.

Read More

Apply for CBCA

Choose a CBCA Credential. It will advance your professional career. CBCA Credential helps you to stand out from the crowd.

Apply Now

Help Center

Are you looking for more details to start or take you ahead on your certification journey? Check out the links below that may answer all your questions.

Read More

Apply for CBCA

Choose a CBCA Credential. It will advance your professional career. CBCA Credential helps you to stand out from the crowd.

Apply Now


How many years of work experience is needed?

Please refer to the candidacy tracks on the respective certification pages to check the eligibility criteria. Alternatively, you can also check which credential suits you best here.

Which certification suits me best?

Each CBCA certification has specific eligibility requirements based on your education and professional work experience. Check which credential suits you best here.

What is the procedure used by CBCA to review application forms?

The submission of an application indicates that you agree to comply with the terms of the auditing process. If your application is picked for an audit, a notification is sent to you carrying the necessary details of the process, required documents, and timelines. You need to fill out the ‘Candidature Review Form’ available here and email it with the required documents mentioned in the form here.

What should you do if your candidature is disapproved on eligibility grounds?

In response to our disapproval of applicant’s candidature on eligibility grounds, applicant must fill in the ‘Exam Candidacy Reconsideration Request Form’ for reconsidering the eligibility for any CBCA exam applied for. Along with this form, the candidate must submit a letter stating the exact reason for reconsideration. The form and the letter must be submitted together within 5 working days after candidature disapproval notification. Attach the required documents along with the form and email it here.


Do I have to complete the application form in one go?

You have to completely fill and submit the application form in one go and there is no option to save the half-filled application form.

How soon can I schedule the exam?

CBCA gives applicants 180 days from the date of payment to earn their CBCA certification. The first slot to appear for your exam will be available after 45 days from the date of payment.

STUDY KIT (CBCA Resource Box)

How will I receive the exam preparation resources?

Your study material – the CBCA Resource Box– will be shipped to the address that you provide us while completing your registration. Please ensure that your information is correct and complete.


How long is the process of earning a CBCA certification?

You get 180 days from the date of registration confirmation to complete the entire process. So, this is the time you have to prepare for, take, and pass your CBCA certification exam. The result is shown immediately after you submit your exam. The result report is shared within 96 hours on your myCBCA dashboard. Once you pass your certification exam and complete other requirements a digital badge is immediately issued to you by CredBadge as proof that you are certified. The CBCA credential kit – carrying your certificate and lapel pin – will be shipped to your address within 3-4 weeks.

Can I take my CBCA certification exam using my own system?

In most parts of the world, however, CBCA exams are real-time proctored, and delivered in the private mode keeping the convenience of examinees in mind. Which means you can now take your BBP, CBE, and GBL exams in the convenience of your personal spaces – like your home or your office – after getting your computer machine and exam room ExamStrong verified for exam readiness.

What is the format of the Examination?

All CBCA exams are completely digital/ online and are handled by Examstrong specialized in exam deliveries for prestigious international standards bodies, universities, training organizations, corporates and government agencies. For more information, kindly visit


Is there a definite code of conduct policy?

CBCA has a ‘zero-tolerance’ policy for any misconduct in its ecosystem. During examination, the test manager (or proctor) has all rights to dismiss a candidate from the exam session for any of the following reasons:

  • Causing any disturbance during the exam session
  • Giving or taking any assistance to or from anybody
  • Using digital assistants, notes, books, wristwatch calculators, electronic dictionaries or other aids/devices
  • Using electronic devices, such as mobile phones
  • Trying to remove any type of scratch paper during the examination
  • Trying to mess with the computer
  • Trying to relocate during the examination from allotted computer/system
  • Trying to remove questions (in any format) during the examination
  • Not obeying the directions given by the test manager (or proctor) or remote-proctor
  • Sharing the content of the exam with others

Please be informed that CBCA will take legal action against anybody who violates copyright laws such as reproducing and distributing examination content or materials. The data bank of questions, the exam form and all exam-related materials have copyrights and are the legal property of CBCA.

Any communication – be it verbal, written or electronic, is strictly prohibited. Any such act will be punishable by law.

Please note that, if any examinee is caught in any of the above forms of misconduct, there will be no evaluation of their exam and no refund of their fees. Also, there will be a six-month bar to retake the exam. Furthermore, CBCA shall review the acts of misconduct, which may lead to :

  • The cancellation of the examinee's prior or present exam scores
  • The revocation of the examinee's certification

What IDs are accepted?

The examinee must carry two valid forms of ID from the list below. Please note that both IDs can either be primary IDs or one primary and one secondary ID.

Primary ID

The primary ID must be an original and valid ID, containing both, the examinee’s photo, and signature.

  • Government issued driver’s license
  • Passport
  • Military ID
  • State/Country ID card
  • Employee/School ID
Secondary ID

The secondary ID must be an original and valid ID, containing the examinee’s name and signature, or the examinee’s name and a recent photo.

Please Note: All IDs required must be issued by the country in which the candidate is testing. If the candidate does not have a qualifying primary ID issued from the country they are testing in, an International Travel Passport from their country of citizenship is required, along with a secondary ID.

The first and last name that the candidate uses to register must match exactly the first and last name on both of the IDs that are presented on test day.

What is the duration of the exam?

CBCA certification exam is a computer based exam, please find below the duration of each exam.

Certifications BBP CBE GBL
Duration 120 minutes 120 minutes 120 minutes

Please click here for more details.

How many questions are there in an exam?

CBCA certification is a multiple choice based examination. Each question has four choices, with one or more options being the correct answer. The applicant need not answer every question before moving to the next. The applicant can always review or return or alter the answers of previously answered questions. Therefore, make sure that the answers to each questions are properly reviewed before submitting the exam.

Certifications BBP CBE GBL
No. of Questions 75 75 75

Please click here for more details.

Can I carry my electronic devices (like mobile phones, digital watches, calculator, etc.) during the examination?

The candidates are not allowed to carry any electronic devices during the examination. The candidates are not allowed to use any electronic devices during the examination. Please visit our examinee conduct policy, to know more.

Are we allowed to take breaks between the exams?

There is no provision of a break, and the exam has to be taken in one go.

At what time should I reach the exam venue?

It is suggested that you should reach the chosen exam room/ location at least 30 minutes in advance of the scheduled exam-start time to ensure that the exam room and the computer being used for exam is thoroughly checked, verified and approved for exam-taking by a designated CBCA -authorized testing body.


How much do I need to score to clear the exam?

In order to clear the exam, the candidate needs to score 65% or higher cumulatively.

When can I expect to get my result?

The results can be viewed immediately after submitting the online test. You will also receive an intimation through email stating the result of the exam. If you pass the exam, an official certificate kit will be issued to you.

What if I am not able to clear my CBCA Certification exam in the first (1st) attempt?

In the event that examinees fail their first (1st) attempt to pass their CBCA Certification examination, they shall be required to pay a nominal fee of USD 50 from myCBCA to reappear for the exam.

How will I receive my results?

The results can be viewed immediately after submitting the online test. You will also receive an intimation through email stating the result of the exam. If you pass the exam, an official certificate kit will be issued to you.


What are the modes of fee-payments available?

Payments can be made via debit or credit cards. We accept a range of cards including Visa, American Express, Master card among others. Payment for company-sponsored applicants can be done via electronic checks or wire transfers, and further information may be sought by reaching out, please contact us.

What is the refund policy in case I wish to withdraw from the certification program?

For withdrawal requests made within 24 hours from payment, the total fee paid will be refunded after deducting the processing charges of US$ 80. However, no refund will be processed for withdrawal requests after 24 hours.

Do I have to pay fee again if I cancel an exam I scheduled?

Examinees canceling their exams and want to re-take the exam are required to pay a nominal fee of USD 50 from their myCBCA dashboard.

In case of payment failure whom do I need to contact?

In case of payment failure due to problems arising on CBCA payment gateway or CBCA application system or CBCA website, immediately contact us. In case the problem is on the side of your banker or credit card issuer, please contact their respective customer care immediately for an effective resolution.

Can I pay the fee in installments?

No. Payments have to be made in a single instalment.


What is Digital Badging?

Digital badges are an assessment and credentialing mechanism that is housed and managed online and could appear as icons on a web page, social media platform, or other online venues. It is awarded by institutions, organizations, or groups, signifying accomplishment. Badges are designed to make visible and validate learning in both formal and informal settings, which can be verified by employers and colleagues.

How does it work?

Each badge is embedded with evidence of where, when, how, and why it was earned. It is a form of digital certificate that earners can share on social networks, resumes and e-mail signatures.

  • Digital badges could be posted at multiple places, they can also be embedded in virtual media, like LinkedIn, e-mail signatures, or other social media profiles.
  • Digital badges once shared, can be clicked to reveal data which validates your achievement.
  • The Digital badges can be reviewed by employers, licensing boards, and colleagues.

What are its benefits?

CBCA digital badging services provide you a way to effectively convey your verified knowledge and expertise to employers, colleagues and recruiters after successful completion of certification and recertification programs.

  • Digital badging provides an easy way of credential verification as compared to traditional methods as paper certificates which cannot be readily verified or shared online.
  • Digital credentials, often called badges, act as a means to reliably recognize professional achievements such as certifications and continuing education experiences.
  • A digital badge allows earners to have 24/7 access to a verifiable and current record of your accomplishment that they can share with whomever they choose on social networks, resumes, e-mail signatures, and websites.

Do I have to pay extra for my badge?

There will be no additional cost incurred by you for displaying your digital badge; storing, managing and broadcasting your credential is free for our certificants. We provide you with best-in-class platform to display your hard earned CBCA credentials.

How do I share my digital badge?

The feature to share your badge across digital communications including social media is one of the valuable features of CBCAs’ digital badging system. Each digital badge has a unique URL that can be embedded on a website or social media channel.


How can I track my CBCA Resource Box?

Once your CBCA Resource Box is shipped, you will receive an email from CBCA Logistics team wherein, all the tracking details like address shipped to, carrier name, tracking number and shipment date will be provided. You can refer to the tracking details and track your CBCA Resource Box.

What should I do if I haven't received my shipment although I received the shipment delivery notification?

If you've received a shipment delivery e-mail but still have not received your CBCA Resource Box, we advise you to: Lodge a complaint with the specified carrier service via contact us form.

My CBCA Resource Box has been delivered to an incorrect address; what should I do now?

In case your CBCA Resource Box has been delivered to an incorrect address, please lodge a complaint with the carrier using the tracking details provided by CBCA Logistics. In case you have any further queries, please contact us.

What happens if I am not available to receive the shipment?

If you are not available to accept the shipment delivery, the shipper may deliver the Certification Preparation Kit at your mentioned address after verification.

Can I change my shipping/mailing address once I have paid the certification fee?

No, you will not be able to change your shipping/mailing address after you have paid the certification fee. So, please make sure that you provide us with the right address to avoid any hassle at the time of delivery of your CBCA Resource Box. For any further queries, please contact us.

Can I reschedule the date of delivery of my CBCA Resource Box?

You need to refer to the shipping details and contact your carrier to reschedule your date of delivery.

What can be done if I have received the damaged or wrong set of books in my CBCA Resource Box?

If you have received the wrong set or damaged books in your CBCA Resource Box please contact us within 24 hours of receipt of your CBCA Resource Box. We shall not be able to entertain or accept any complaint by you after that.

Will I have to pay any additional tax or duty?

All export/import duties and other levies, if any, in your country are to be borne by you, and you also hold the responsibility of clearance of the CBCA Resource Box consignment.

Note**CBCA or its partners/representatives will not be responsible for any delays due to delivery carrier factors, weather, natural calamities, international customs regulations, holidays, customer error, or any other unforeseen events beyond the control of the shipper.


What is the process to change my name on the certificate?

If you want to change your name on the certificate, you will need to contact us and attach the required supporting documents. A fee of USD 50 will have to be paid for the processing of your request. You will also have to pay USD 100 for an additional certificate with the new name on.

What is the procedure to issue duplicate certificate?

In case you lose your certificate and require a duplicate certificate a service request needs to be generated from your myCBCA dashboard. An additional fee of US $100 will have to be incurred by you.

What is the process to cancel my exam?

If you wish to cancel your exam, you should login into your myCBCA 72 hours prior to your scheduled examination. Cancelling an exam or missing your exam will result in the forfeiture of your exam fee, without recourse. For more details please click here and go through our cancellation policy.

What if I have canceled my exam due to some reason, but want to reapply for it now?

If an examine voluntarily cancels the scheduled examination appointment; he/she can immediately reapply from the myCBCA dashboard by paying a nominal fee of USD 50.

Is there a way to reschedule my examination?

If you wish to reschedule your exam, you must login to you myCBCA account 72 hours prior to your scheduled examination. You can reschedule your examination without paying any extra fees. For more details on rescheduling your exam please click here.

What if I miss my scheduled appointment (No Show)?

There can be certain unavoidable circumstances due to which you are unable to appear for the examination, in such a case your appointment is declared as a no show. For more information on our no show policy click here.

What emergency scenarios are covered under the No Show policy?

If you miss a scheduled exam because of an emergency, feel free to directly contact us.

Below are the acceptable reasons for missing your scheduled exam:

  • If examinees themselves or any of their immediate family members meet with a serious accident, or develop a sudden medical condition demanding serious attention
  • If examinees have been unfortunately affected by Covid infections, or are under quarantine, or are facing immobility due to Covid-related restrictions or disruptions.
  • If there is a bereavement in the family
  • If examinees are summoned by courts, or are drafted on juries, or are required for some urgent national duty

If you miss an exam for any of the above-mentioned reasons, you are required to contact us. An incident number will be provided to you to send the necessary documentation required by CBCA. Once the required documents are submitted, the request will be thoroughly reviewed, and the decision will be taken accordingly by the candidate review committee. You will be further intimated on the result of your request.

Please be informed on the documents that are accepted against the reason of emergency:

  • In case of illness/accidents, please provide a letter or a certificate from a certified doctor on the letterhead that includes title, address and phone number
  • In case of death, please submit notice or certificate of death from hospital or government agencies.

**Please note that the certification fee is non-refundable. However, if the case is not listed under our no-show policies, an additional fee of USD 50 will be charged to reapply. The examination can be scheduled after 14 days, from the date of missing the appointment from the myCBCA dashboard.

You have a vision. We have a way to get you there.